We pride ourselves on our high standards and would like to hear from you if you have any comments on our service, good or bad. Feedback is very important to us and helps us improve the service we offer. If you are unhappy with the service we provide, we would ask to initially discuss the matter with the person who dealt with you or ask to speak to the duty manager in the hope that we can resolve the issue there and then.
If we are unable to resolve the issue informally, we would ask you to put your complaint in writing and address it to:
209a Sheffield Road
If we still can not resolve you complaint you can contact the complaints department at NHS England;
PO Box 16738
Electronically using the commissioning board’s email address
Please write ‘For the attention of the Complaints Manager’ in the subject line.
0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
If you are still unhappy after the Primary Care Trust has dealt with your complaint, you can contact the Health Service Ombudsman.
Their details are:
Health Service Ombudsman
Tel: 0345 015 4033